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Thunderbird 24.4.0 stopped working when I upgraded to Avast 2014 antivirus.

  • 3 cavab
  • 7 have this problem
  • 92 views
  • Last reply by christ1

AceTechSales
AceTechSales
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Also tried AVG 2014 with same result. Anybody else having the same problem? Anybody have any fixes?

I also tried uninstalling 24.4.0 and installing a later version. Same problem.

Also tried AVG 2014 with same result. Anybody else having the same problem? Anybody have any fixes? I also tried uninstalling 24.4.0 and installing a later version. Same problem.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Can you explain 'Thunderbird 24.4.0 stopped working' in more detail?

In general it is a good idea not to let your anti-virus s/w scan the Thunderbird profile folder.

AceTechSales
AceTechSales Question owner
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When I open Thunderbird it says it's connecting to gmail (I use gmail), starts the receive process but never completes.

christ1
christ1
  • Top 25 Contributor
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Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?