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Can't verify email address

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  • Last reply by ZZZRSC

ZZZRSC
ZZZRSC
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I just downloaded Firefox and everything has worked okay up to my trying to verify my email account. I can log in okay, and when I go to the "Sync" tab in options, it says that my email isn't verified. I click on the button to "verify email", I receive an email saying I am one step away from verifying my Firefox account. But when I click the "verify" button, I get the following message with an exclamation point in a yellow triangle:


The address isn't valid

The URL is not valid and cannot be loaded. 

   Web addresses are usually written like http://www.example.com/
   Make sure that you're using forward slashes (i.e. /).

I don't know what URL they are talking about. What does this mean?

I just downloaded Firefox and everything has worked okay up to my trying to verify my email account. I can log in okay, and when I go to the "Sync" tab in options, it says that my email isn't verified. I click on the button to "verify email", I receive an email saying I am one step away from verifying my Firefox account. But when I click the "verify" button, I get the following message with an exclamation point in a yellow triangle: The address isn't valid The URL is not valid and cannot be loaded. Web addresses are usually written like http://www.example.com/ Make sure that you're using forward slashes (i.e. /). I don't know what URL they are talking about. What does this mean?

Modified by ZZZRSC

Chosen solution

Are you using an e-mail address from Outlook.com (Windows live)?

Can you paste the URL directly in the Firefox location bar?

If that is the case then that is a know problem and is being worked on.
If you have an email address with another provider then you can try to use that.

  • bug 1003082 - Verify/verification link broken in mails for confirming registration of a Firefox Accounts for sync if reading mail in Outlook

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Seçilmiş Həll

Are you using an e-mail address from Outlook.com (Windows live)?

Can you paste the URL directly in the Firefox location bar?

If that is the case then that is a know problem and is being worked on.
If you have an email address with another provider then you can try to use that.

  • bug 1003082 - Verify/verification link broken in mails for confirming registration of a Firefox Accounts for sync if reading mail in Outlook

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

ZZZRSC
ZZZRSC Question owner
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I use the ATT Yahoo address, but I run Outlook on my computer. I went to Yahoo Mail (which I haven't seen in months) where all my mail first comes in and clicked the “verify” button in the original mail, and it worked perfectly. Thanks for your help.