Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can see my emails in WIn Explorer but cannot import them

  • 2 cavab
  • 1 has this problem
  • 1 view
  • Last reply by l02turner

more options

I drilled down to the stored email folders in Carbonite and restored them to a known location. I then tried to import the folders with TB but there are only 3 folders imported and all are empty. The folders are LOCAL FOLDERS, MAIL.COMCAST.NET AND POP3.COMCAST.NET. All of these folders are empty. I tried this several times with the same result. I really need those files! I am using Win 8.1 and TB 24

I drilled down to the stored email folders in Carbonite and restored them to a known location. I then tried to import the folders with TB but there are only 3 folders imported and all are empty. The folders are LOCAL FOLDERS, MAIL.COMCAST.NET AND POP3.COMCAST.NET. All of these folders are empty. I tried this several times with the same result. I really need those files! I am using Win 8.1 and TB 24

All Replies (2)

more options

Seçilmiş Həll

more options

It worked! I had to copy the folders without extensions to my HD from the Carbonite backup drive, then they imported without a problem. Now i can rebuild my folders and filters and things are getting back to normal. Many, many Thanks!

-)