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Firefox shut down & updated in the middle of my work; I could not restore my session; you have literally cost me my job and future.

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Firefox shut down & updated in the middle of my work; I could not restore my session; you have literally cost me my job and future if this cannot be fixed. I don't understand why it updated without me prompting it to. It also never ask to report a crash.

I went to play a youtube video, my entire screen flashed, when the screen came back, the youtube video screen was green. I refreshed the page and my system stopped- a blue screen appeared and something about verifying disk or something. My system the restarted, and when I opened firefox, it first said preparing updates and when it did finally open, the new updated version, of course, I could not restore my previous session.

Firefox shut down & updated in the middle of my work; I could not restore my session; you have literally cost me my job and future if this cannot be fixed. I don't understand why it updated without me prompting it to. It also never ask to report a crash. I went to play a youtube video, my entire screen flashed, when the screen came back, the youtube video screen was green. I refreshed the page and my system stopped- a blue screen appeared and something about verifying disk or something. My system the restarted, and when I opened firefox, it first said preparing updates and when it did finally open, the new updated version, of course, I could not restore my previous session.

All Replies (4)

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So, you got a blue screen, which isn't the fault of Firefox, but windows having a crash. So if you're going to blame anyone, blame Windows.

Now, to restore your session, try Restore previous session - Configure when Firefox shows your most recent tabs and windows

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You can check in the Firefox profile folder to see if there are numbered sessionstore-##.js present.
The sessionstore.bak file could also have a previous session.

You can also try to restore a previous copy of the sessionstore.js file if there is one present that could contain that lost session.

Be sure to make a backup copy of all sessionstore files before making changes.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
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Blue screens and green Flash can indicate incompatibility with your graphic card drivers. The usual workaround is to disable hardware graphics acceleration in Firefox and in Flash:

(A) In Firefox, un-check the box here and restart:

"3-bar" menu button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

Hopefully that will tame it.

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By the way, there are some extensions designed to help prevent data loss for complex forms in the event of a crash or accidentally navigating away from the tab. For example: https://addons.mozilla.org/firefox/addon/lazarus-form-recovery/