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Flash content won't load in v29

  • 4 replies
  • 5 have this problem
  • 5 views
  • Last reply by markjee

markjee
markjee
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In particular, since updating yesterday I now can't access the OS GetaMap service, seeing just a blank, black page: http://www.getamap.ordnancesurveyleisure.co.uk/

Also unable to play YouTube videos. Adobe test page looks fine, and updated real player, so not this.

In particular, since updating yesterday I now can't access the OS GetaMap service, seeing just a blank, black page: http://www.getamap.ordnancesurveyleisure.co.uk/ Also unable to play YouTube videos. Adobe test page looks fine, and updated real player, so not this.

All Replies (4)

FredMcD
FredMcD
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Ordnance Survey Leisure. Hmm. . . . .Takes a long, long time to load the page. Well, I got to the sign in. Give these a try;

I found that after Firefox v29, a LOT of my settings and
add-ons were changed / reset. Try this; Start Firefox in Safe Mode
While you are in safe mode;
Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration.
Then check ALL of your settings. Browser and add-ons. Then restart.


Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That page uses both Silverlight and Flash, so click the Lego button on the location bar and make sure that both those plugins are allowed.

markjee
markjee Question owner
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Tried all of the above, but problem not solved. Seems like I have a problem with Flash as on this page I can't view non-HTML5 video, but ther's no solution to the problem from Adobe. I also can't see the Flas logo to click on to disable hardware acceleration (done this in safe mode though).