I am trying to send a pdf for customers to download- unlike Safari and Chrome, FireFox displays the numbered, letter and bullet lists do not show inFF
This is a business to business question about my client's document being viewed correctly by our customers. The pdf we created (secure) or non secure, can be viewed in the default browser reader but the lists in the document (numbers, letters and bullets) do not appear- just indented paragraphs. I tried outlining the text, not, etc. - nothing works. The same files are fine in Safari and Chrome.
I could attach screenshots
Chosen solution
Maybe it's a problem with the font used for the numbering? When I create a PDF from MS Word that uses automatic numbering or outline numbering in the same font as the text, Firefox's PDF viewer displays it normally.
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Do you have a file you can link to, or are they all confidential/paid files?
Firefox's built-in PDF viewer does not have all of the features of Adobe's plugin or stand-alone applications, but I think it should be able to display numbered lists.
It is a paid file- I would be happy to send it if it is not posted for eternity. Two screenshots below- first one Firefox and second either Safari or Chrome.
Chosen Solution
Maybe it's a problem with the font used for the numbering? When I create a PDF from MS Word that uses automatic numbering or outline numbering in the same font as the text, Firefox's PDF viewer displays it normally.
Yes, I have thought about that and am sure it is the problem. The file was created in InDesign with a branded font Ocean. the first time I put it up as a pdf on Firefox, nothing showed up where there was text. So I made it outline type and that worked except the numbers. Is there something that can be done in acrobat Pro to make it compatible with FireFox?
It just seems strange that this does not work on FireFox. It seems like FireFox would want to make it work.
Thanks for your help J. I finally fixed my problem so FireFox can be used: in InDesign there is an option in the edit menu, bullets and lists that you can change them to text. Then I made all the type outline type. The only thing that does not show up now are the page numbers which isn't crucial.
Thanks so much! and Mozilla... why?
The PDF Viewer has a long "to do" list for parity with Adobe's viewer, and some features might never be fully supported. Perhaps the problem is with the particular way the font is embedded? I don't know.
If you want to create a small test document that has the problem, you could file that with a bug report (https://bugzilla.mozilla.org/) so it goes into the hopper for future fixing. Or maybe it was already filed? (Hard to search without knowing why it's not working...)