Can't add a custom email address
I have a custom email address I just created.
However, when I try to add it in Thunderbird, it says
Thunderbird failed to find the settings for your email account.
My domain manager gave the following message:
Hi Japanaddicts, Your email xxxxxxxxxxxxxx@japanaddicts.org has been successfully created.
Here's all the information you need to get started:
Login Information: User ID: xxxxxxxxxxxxxxxxxxxx@japanaddicts.org Password: ********
Email Client setup information: IMAP server: imap.japanaddicts.org. POP server: pop.japanaddicts.org. SMTP server: smtp.japanaddicts.org.
I also tried the Manual Configuration, to no help. Please advise.
Chosen solution
Try in Windows safe mode... I am guessing your firewall or anti virus is the issue, safe mode bypasses that.
Read this answer in context 👍 0All Replies (5)
Who is your email provider?
You should also verify the ports used for incoming and outgoing server.
Uh, as I said, it's a custom domain. Meaning that I've got an email address of my own on my domain, as it clearly says (@japanaddicts.org) from my domain provider.
There's no mention of the port in the email I got or on the domain provider's manage email accounts settings...
Chosen Solution
Try in Windows safe mode... I am guessing your firewall or anti virus is the issue, safe mode bypasses that.
All mail servers use ports. I do not care what name you made up.
Modified by user01229325
I am using Ubuntu, not Windows. There's no block-this-and-that-too firewall in it.
The port are used, I know. I just said that the website from which I created the email account doesn't give me which port to use.
Also, I tried choosing all three ports pre-given and also tried auto-detect setting to no help.
Modified by Abhimanyu