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Sent email going to spam.

  • 5 replies
  • 5 have this problem
  • 3 views
  • Last reply by Perry

genome
genome
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I'm having a problem with sending emails via thunderbird. I've setup an IMAP account with SMTP enabled on 2 PCs with the exact same setup. The PCs are in the same home so, same WAN IP. On one PC, I use MS Outlook, whereas, on the other PC I use mozilla thunderbird. Both utilize the exact same setup. Here's the problem: Emails sent from MS outlook go to Inbox to a gmail account, but sent from Mozilla Thunderbird go to spam. How can I resolve this? I checked for blacklisting and it was blacklisted in CBL and I have requested removal from the same, but clearly, there's some issue that can be resolved at my end because the same server sending emails from 2 different email clients is going to 2 different places. I am using SSL-based IMAP and SMTP is enabled for my email server and I'm pretty sure I've setup the email clients correctly using the documentation, but I must be doing something wrong somewhere. Any help would be appreciated.

I'm having a problem with sending emails via thunderbird. I've setup an IMAP account with SMTP enabled on 2 PCs with the exact same setup. The PCs are in the same home so, same WAN IP. On one PC, I use MS Outlook, whereas, on the other PC I use mozilla thunderbird. Both utilize the exact same setup. Here's the problem: Emails sent from MS outlook go to Inbox to a gmail account, but sent from Mozilla Thunderbird go to spam. How can I resolve this? I checked for blacklisting and it was blacklisted in CBL and I have requested removal from the same, but clearly, there's some issue that can be resolved at my end because the same server sending emails from 2 different email clients is going to 2 different places. I am using SSL-based IMAP and SMTP is enabled for my email server and I'm pretty sure I've setup the email clients correctly using the documentation, but I must be doing something wrong somewhere. Any help would be appreciated.

All Replies (5)

Matt
Matt
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Got a spam filter in your anti virus program? They often treat mail in the inbox from yourself as spam.

genome
genome Question owner
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Thank you for your response, but I don't think I've explained it right. I sent the email from an email server in cpanel set up in thunderbird and outlook to a gmail address. I'm not sending it to myself, but from one email to another. I wouldn't need to setup an email client for gmail, I can just access it directly, but I don't need the client for my email server hosted on a website. That's the problem here. When I'm using thunderbird to use my website email, it goes to the gmail's spam, but when I'm using MS outlook, it goes to gmail inbox.

Matt
Matt
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when you check the headers of those two emails, does the route start with the same IP and server?

genome
genome Question owner
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Thank you again for your response and taking the time to help. I'm including the 2 message headers in my post. Message header info for an email sent from thunderbird to gmail:

Received: by 10.152.48.97 with SMTP id k1csp35661lan; 

       Sat, 14 Jun 2014 11:33:54 -0700 (PDT)

X-Received: by 10.66.132.81 with SMTP id os17mr12317306pab.137.1402770833160; 

       Sat, 14 Jun 2014 11:33:53 -0700 (PDT)

Return-Path: <management@signsrestaurant.ca> Received: from p3nlsmtpcp01-03.prod.phx3.secureserver.net (p3nlsmtpcp01-03.prod.phx3.secureserver.net. [184.168.200.142]) 

       by mx.google.com with ESMTP id fl3si8525888pab.165.2014.06.14.11.33.52
       for <gopalmm2@gmail.com>;
       Sat, 14 Jun 2014 11:33:53 -0700 (PDT)

Received-SPF: none (google.com: management@signsrestaurant.ca does not designate permitted sender hosts) client-ip=184.168.200.142; Authentication-Results: mx.google.com; 

      spf=neutral (google.com: management@signsrestaurant.ca does not designate permitted sender hosts) smtp.mail=management@signsrestaurant.ca

Received: from p3plcpnl0291.prod.phx3.secureserver.net ([50.62.161.58]) by p3nlsmtpcp01-03.prod.phx3.secureserver.net with : CPANEL : id EJZ41o01N1Ftuvm01JZ4eu; Sat, 14 Jun 2014 11:33:04 -0700 Received: from 198-200-68-200.cpe.distributel.net ([198.200.68.200]:52505 helo=[192.168.2.149]) by p3plcpnl0291.prod.phx3.secureserver.net with esmtpsa (TLSv1:DHE-RSA-AES128-SHA:128) (Exim 4.82) (envelope-from <management@signsrestaurant.ca>) id 1Wvslw-0005b5-0Y; Sat, 14 Jun 2014 11:33:48 -0700 Message-ID: <539C9591.9010602@signsrestaurant.ca> Date: Sat, 14 Jun 2014 14:33:53 -0400 From: Manny <management@signsrestaurant.ca> User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0 MIME-Version: 1.0

Message info for an email sent from MS outlook to gmail. ********* = 'name' in the second header:

Received: by 10.216.181.132 with SMTP id l4csp262323wem; 

       Tue, 29 Apr 2014 19:41:55 -0700 (PDT)

X-Received: by 10.66.122.72 with SMTP id lq8mr3042473pab.69.1398825714656; 

       Tue, 29 Apr 2014 19:41:54 -0700 (PDT)

Return-Path: <management@signsrestaurant.ca> Received: from p3nlsmtpcp01-04.prod.phx3.secureserver.net (p3nlsmtpcp01-04.prod.phx3.secureserver.net. [184.168.200.145]) 

       by mx.google.com with ESMTP id sr9si15071741pab.243.2014.04.29.19.41.53
       for <multiple recipients>;
       Tue, 29 Apr 2014 19:41:54 -0700 (PDT)

Received-SPF: none (google.com: management@signsrestaurant.ca does not designate permitted sender hosts) client-ip=184.168.200.145; Authentication-Results: mx.google.com; 

      spf=neutral (google.com: management@signsrestaurant.ca does not designate permitted sender hosts) smtp.mail=management@signsrestaurant.ca

Received: from p3plcpnl0291.prod.phx3.secureserver.net ([50.62.161.58]) by p3nlsmtpcp01-04.prod.phx3.secureserver.net with : CPANEL : id w2ha1n0121Ftuvm012haRy; Tue, 29 Apr 2014 19:41:34 -0700 Received: from 198-200-68-200.cpe.distributel.net ([198.200.68.200]:57025 helo=*********) by p3plcpnl0291.prod.phx3.secureserver.net with esmtpsa (UNKNOWN:DHE-RSA-AES256-GCM-SHA384:256) (Exim 4.82) (envelope-from <management@signsrestaurant.ca>) id 1WfKT2-0006yn-KB; Tue, 29 Apr 2014 19:41:52 -0700

Modified by genome

Perry
Perry
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It looks like you might need to add an SPF record to your DNS.