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Since the update of firefox today, Gmail will not load. What's up?

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  • Last reply by Aman Routh

Rudianne12
Rudianne12
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Since the update of firefox today, Gmail will not load in its standard view, only HTML. It loads fine in other browsers. Restarting firefox, rebooting the computer, clearing history, safe mode, do not help. Is there a solution to this? I hate to have to change browsers to read my mail.

Since the update of firefox today, Gmail will not load in its standard view, only HTML. It loads fine in other browsers. Restarting firefox, rebooting the computer, clearing history, safe mode, do not help. Is there a solution to this? I hate to have to change browsers to read my mail.

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Aman Routh
Aman Routh
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Hello,

Have you tried restarting Firefox in safe mode.

You can do that by simply pressing and Holding on the SHIFT key and double clicking on the Firefox icon on your desktop.

See Diagnose Firefox issues using Troubleshoot Mode

Moreover, Your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can rename or delete the prefs.js file and possible numbered prefs-##.js and user.js files to reset all prefs to the default value.

You can use this button to go to the Firefox profile folder:

Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

Note that the "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and Windows 7 and later versions are hidden folders.


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