Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

egrex
egrex
more options

I am crashing repeatedly on Firefox 30. I thought it might be my Shockwave plugin, but it seems to happen when it's disabled. I started crashing on various sites yesterday, including the Mozilla homepage, and now nearly every site crashes. It crashes when i go to the Add On page and try to scroll down to disable or enable Add Ons. It crashes when I am in Safe Mode, too.

Here are the last few entries from about:crash:

bp-8d2dd299-0431-4c8a-8d1f-4cb7f2140709 7/9/14 1:20 PM 88F799E8-FD8C-4239-8546-E95017120E2C 7/9/14 1:17 PM FE4904F8-BC42-4AC9-ADE2-35964E2F1292 7/9/14 1:16 PM 617612E9-B52D-4698-9322-34E5ECD35406 7/9/14 12:31 PM 917A20C7-AEEE-49F8-926C-6439BF1C0B00 7/9/14 12:30 PM bp-bd07a1e3-6957-4916-9d23-56fea2140709 7/9/14 12:55 AM bp-944471ce-81da-48a6-b441-801612140709 7/9/14 12:55 AM bp-ba935935-7291-465e-8fa0-ecca82140709 7/9/14 12:55 AM 05339291-5F40-4E1E-AC98-6A2767B08467 6/23/14 11:15 AM EC9C582E-CC60-47FB-9A74-846D522EC37C 5/2/14 6:38 PM 0EDE0B39-C232-4BF6-B91B-53D4CDA8E7B0 3/31/14 1:39 PM

I am crashing repeatedly on Firefox 30. I thought it might be my Shockwave plugin, but it seems to happen when it's disabled. I started crashing on various sites yesterday, including the Mozilla homepage, and now nearly every site crashes. It crashes when i go to the Add On page and try to scroll down to disable or enable Add Ons. It crashes when I am in Safe Mode, too. Here are the last few entries from about:crash: bp-8d2dd299-0431-4c8a-8d1f-4cb7f2140709 7/9/14 1:20 PM 88F799E8-FD8C-4239-8546-E95017120E2C 7/9/14 1:17 PM FE4904F8-BC42-4AC9-ADE2-35964E2F1292 7/9/14 1:16 PM 617612E9-B52D-4698-9322-34E5ECD35406 7/9/14 12:31 PM 917A20C7-AEEE-49F8-926C-6439BF1C0B00 7/9/14 12:30 PM bp-bd07a1e3-6957-4916-9d23-56fea2140709 7/9/14 12:55 AM bp-944471ce-81da-48a6-b441-801612140709 7/9/14 12:55 AM bp-ba935935-7291-465e-8fa0-ecca82140709 7/9/14 12:55 AM 05339291-5F40-4E1E-AC98-6A2767B08467 6/23/14 11:15 AM EC9C582E-CC60-47FB-9A74-846D522EC37C 5/2/14 6:38 PM 0EDE0B39-C232-4BF6-B91B-53D4CDA8E7B0 3/31/14 1:39 PM

All Replies (2)

scuba
scuba
more options

Count me in. FF 30 Beta 8, which installed yesterday. This evening FF has quit without warning several times, which is extremely unusual for me. Each time I was streaming Netflix (silverlight) in one window and surfing standard sites in the other...and then poof. Gone.

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x44

Modified by scuba

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Hi egrex

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: