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Firefox crashes when trying to print from Scotiabank

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by Andrew

Frothbyte
Frothbyte
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I have a client who's firefox crashes every time she tries to print bank statements from Scotiabank.ca. It works fine on IE or Chrome. I've tried opening Firefox in safemode and uninstalling/reinstalling... same issue.

I have a client who's firefox crashes every time she tries to print bank statements from Scotiabank.ca. It works fine on IE or Chrome. I've tried opening Firefox in safemode and uninstalling/reinstalling... same issue.

All Replies (2)

John99
John99
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In safe mode and with all plugins disbled recreate the problem by printing and then navigate to about:crashes and let us have the crash ID (begins bp-) please paste that into your reply.

Note the Crash ID is converted to a link by forum software after the post is made.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Andrew
Andrew
  • Moderator
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I'm so sorry to hear that Firefox is crashing when printing from scotiabank.ca. In order to assist you and your client better, please provide us with the crash IDs like John99 has mentioned.

Thanks!

Modified by Andrew