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clicking on Add-ons causes firefox to crash?

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  • Last reply by Moses

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New Linux Mint 17 install yesterday. Problem with updates and now Firefox is broken. At first it wouldn't open at all. Did a purge of Firefox and Mozilla then reinstalled Firefox via terminal. Now it will open but when I go to "Add-ons" it just crashes and closes like the "Add-ons" part is not even there?

Uninstalled Firefox again then reinstalled via Synaptic but it's still doing the same thing

Please make suggestions simple as I'm not very good with the command line.

Thanks,

New Linux Mint 17 install yesterday. Problem with updates and now Firefox is broken. At first it wouldn't open at all. Did a purge of Firefox and Mozilla then reinstalled Firefox via terminal. Now it will open but when I go to "Add-ons" it just crashes and closes like the "Add-ons" part is not even there? Uninstalled Firefox again then reinstalled via Synaptic but it's still doing the same thing Please make suggestions simple as I'm not very good with the command line. Thanks,

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Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.