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I cannot login

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by FredMcD

Dawn Lauryn
Dawn Lauryn
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I am unable to login to my mozilla account. I've tried resetting the password, I get the response that an email has been sent to me, but it has NOT. Yes, I've done this several times and I've checked the spam folder.

I am unable to login to my mozilla account. I've tried resetting the password, I get the response that an email has been sent to me, but it has NOT. Yes, I've done this several times and I've checked the spam folder.

All Replies (1)

FredMcD
FredMcD
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When a web site sends a password reset, it goes to the e-mail address on file. I have had this problem myself.

What kind of message are you getting?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

How to clear the Firefox cache {web link}

and

  • Remove Cookies

This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.