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FF 31.0 crashes when EXITING program. Followed checklist and still occurs.

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by FredMcD

GARY R KROMER
GARY R KROMER
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Crash report box details cite fault module ntdll.dll. WIN 8.1.1. Not a FF access issue but a pain. FF stats show no crashes since 31.0 installed but crashes even in safe mode. Last FF Crash Report shows 2 days ago and under FF 30 so I won't post. Logoff crash just started with 31.0. Is this a Windows crash and not a FF crash?

Problem Event Name: APPCRASH 

 Application Name:	firefox.exe
 Application Version:	31.0.0.5310
 Application Timestamp:	53c75e72
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.3.9600.16408
 Fault Module Timestamp:	523d45fa
 Exception Code:	c0000005
 Exception Offset:	0003c14c
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	1033
 Additional Information 1:	5861
 Additional Information 2:	5861822e1919d7c014bbb064c64908b2
 Additional Information 3:	01d7
 Additional Information 4:	01d7340064827245f2249cd1f1a7c264

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Crash report box details cite fault module ntdll.dll. WIN 8.1.1. Not a FF access issue but a pain. FF stats show no crashes since 31.0 installed but crashes even in safe mode. Last FF Crash Report shows 2 days ago and under FF 30 so I won't post. Logoff crash just started with 31.0. Is this a Windows crash and not a FF crash? Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 31.0.0.5310 Application Timestamp: 53c75e72 Fault Module Name: ntdll.dll Fault Module Version: 6.3.9600.16408 Fault Module Timestamp: 523d45fa Exception Code: c0000005 Exception Offset: 0003c14c OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 1033 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: 01d7 Additional Information 4: 01d7340064827245f2249cd1f1a7c264 .

All Replies (2)

guigs
guigs
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. However the appcrash may also mean that you should update your drivers and run a virus scan. Afterwords I would highly recommend a clean reinstall.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.