Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 31.0 bug - FF crashes when trying to print Amazon web pages

  • 1 reply
  • 4 have this problem
  • 13 views
  • Last reply by bkerensa

youngjane1118
youngjane1118
more options

Using Mac OS 10.6.8. Firefox crashing issue just started occurring for me after updating to FF 31.0 on 8-5-14. Prior to that FF has always worked perfectly for me with no printing issues or any other issues. Luckily FF does not crash when printing anything else. All other web pages work well so far except for Amazon.

Tried many different listings on Amazon but I get the same result; instant crash. Command P brings up the Print Window successfully, but as soon as I make the choice to Print, Preview or Save as a pdf, FF crashes. (By the way, my Safari browser works perfectly when printing these same web pages on Amazon. No crashes.)

Tried every single one of the Help suggestions regarding the printer settings, preferences, and other help suggestions for crashing issues but they made no difference at all. Cleared my FF cookies and cache, cleared my system and user caches, updated Flash Player and checked that all plugins were up-to-date, ran Disk Utility to repair permissions, and reset PRAM, but no luck.

Decided to reset FF last night but that resulted in no change at all. FF still crashes when attempting to print from Amazon. I reported this issue to Amazon, and they said they would contact Mozilla about it too. Thank you.

Using Mac OS 10.6.8. Firefox crashing issue just started occurring for me after updating to FF 31.0 on 8-5-14. Prior to that FF has always worked perfectly for me with no printing issues or any other issues. Luckily FF does not crash when printing anything else. All other web pages work well so far except for Amazon. Tried many different listings on Amazon but I get the same result; instant crash. Command P brings up the Print Window successfully, but as soon as I make the choice to Print, Preview or Save as a pdf, FF crashes. (By the way, my Safari browser works perfectly when printing these same web pages on Amazon. No crashes.) Tried every single one of the Help suggestions regarding the printer settings, preferences, and other help suggestions for crashing issues but they made no difference at all. Cleared my FF cookies and cache, cleared my system and user caches, updated Flash Player and checked that all plugins were up-to-date, ran Disk Utility to repair permissions, and reset PRAM, but no luck. Decided to reset FF last night but that resulted in no change at all. FF still crashes when attempting to print from Amazon. I reported this issue to Amazon, and they said they would contact Mozilla about it too. Thank you.

All Replies (1)

bkerensa
bkerensa
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.