Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when I empty the junk folder, why don't all files go to trash?

1943Mike
1943Mike
more options

Not all the files that are in the junk folder get sent to the trash folder or are deleted when I "empty" the junk folder. Why?

Mike

Not all the files that are in the junk folder get sent to the trash folder or are deleted when I "empty" the junk folder. Why? Mike

All Replies (1)

Fabián Rodríguez
Fabián Rodríguez
more options

The behavior for Junk folder messages when it's emptied is specified in Tools > Options > Security > Junk, this is a global setting.

More detailed settings are available under your Account Settings > Junk Settings, including where/when to move such messages.

Make sure those match the behavior you want.