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Firefox 32 - Download file to external application fails to open the application. Only works if app is used within Firefox as in Acrobat reader.

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  • Last reply by philipp

warnerm
warnerm
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Some of my users have started using Firefox 32 and discovered that files on the websites (pdf, xls, doc, etc) will not open fully if the application option is set to a windows application such as Acrobat Viewer, Microsoft Excel, Word, etc. The Download manager shows them listed and "hung" up. The file is downloaded to a temp location but the file is never opened and presented to the user. If the pdf option is set to open within Firefox using the built in Acrobat viewer, that will open within the browser.

This did not happen with version 31 and installing this on a sandbox desktop reproduced the problem.

We are running Windows 7 operating systems. Need help to solve this. Anybody?

Some of my users have started using Firefox 32 and discovered that files on the websites (pdf, xls, doc, etc) will not open fully if the application option is set to a windows application such as Acrobat Viewer, Microsoft Excel, Word, etc. The Download manager shows them listed and "hung" up. The file is downloaded to a temp location but the file is never opened and presented to the user. If the pdf option is set to open within Firefox using the built in Acrobat viewer, that will open within the browser. This did not happen with version 31 and installing this on a sandbox desktop reproduced the problem. We are running Windows 7 operating systems. Need help to solve this. Anybody?

All Replies (1)

philipp
philipp
  • Moderator
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hello warnerm, this is a bug in the latest 32 beta 9 version which will be addressed in the release candidate 1 build which should be deployed via auto-updates to beta users tomorrow.

a workaround for the moment would be to enter about:config into the firefox address bar (confirm the info message in case it shows up), right-click somewhere on the page and create a new string setting with the name browser.safebrowsing.appRepURL and value https://sb-ssl.google.com/safebrowsing/clientreport/download?key=%GOOGLE_API_KEY%

for reference see bug #1057764 (please don't post in bug reports, but vote for the bug if you want to see it fixed)