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mailboxes and address book missing from restored program files

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by christ1

Howard Paul
Howard Paul
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I re-installed TB 3.1.20, after having to re-install Windows Vista, with all other software and data. I then restored my TB files from a NTI Backup NOW file (when I back up files I include the program files for TB so I don't lose mailboxes and the address book). However when opening TB neither my mailboxes or address book are there. This system has worked in the past, so I trusted it would this time as well.

Any idea how to find and restore them?

I re-installed TB 3.1.20, after having to re-install Windows Vista, with all other software and data. I then restored my TB files from a NTI Backup NOW file (when I back up files I include the program files for TB so I don't lose mailboxes and the address book). However when opening TB neither my mailboxes or address book are there. This system has worked in the past, so I trusted it would this time as well. Any idea how to find and restore them?

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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Your mail and address book is stored in your Thunderbird profile. The profile is separate from the Thunderbird program installation. Check this article to locate your profile folder. http://kb.mozillazine.org/Profile_folder_-_Thunderbird If you do have a backup of your profile folder follow these instructions to restore it. http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird#Create_a_new_profile_and_copy_the_old_one_over_it