Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF 31 will not download/update to 32.0.1

  • 6 replies
  • 6 have this problem
  • 1 view
  • Last reply by meegja

more options

Have FF 31 here (still testing) and want to update through Help/About. I click "Check for updates" and it says that 32.0.1 is available for download. I click the button again, the text on the button changes to "Restart Firefox" ... and then absolutly nothing happens. No restart or whatever. Check Help/About again and it says version FF 31. Also the Status Report says 31.0. Did Disable my virusscanner, no result. Disable add ons, no result.

Okay, so I download and install a manual version, right? Wrong: when I go to https://www.mozilla.org/firefox/new/ or even to https://www.mozilla.org/firefox/ .... it states that I have the latest version installed and there is no version available? I get the same message when I check it with FF in Safe Mode. I will not reset FF to default state, it took me a long time to get the feel and look back of when FF worked great in contrast to the horrible Australis feel and look.

I could try Safe Mode and then check for new version but I am afraid that if it succeeds, it will keep the layout of the Safe mode and I loose all my settings?

Have FF 31 here (still testing) and want to update through Help/About. I click "Check for updates" and it says that 32.0.1 is available for download. I click the button again, the text on the button changes to "Restart Firefox" ... and then absolutly nothing happens. No restart or whatever. Check Help/About again and it says version FF 31. Also the Status Report says 31.0. Did Disable my virusscanner, no result. Disable add ons, no result. Okay, so I download and install a manual version, right? Wrong: when I go to https://www.mozilla.org/firefox/new/ or even to https://www.mozilla.org/firefox/ .... it states that I have the latest version installed and there is no version available? I get the same message when I check it with FF in Safe Mode. I will not reset FF to default state, it took me a long time to get the feel and look back of when FF worked great in contrast to the horrible Australis feel and look. I could try Safe Mode and then check for new version but I am afraid that if it succeeds, it will keep the layout of the Safe mode and I loose all my settings?

Modified by meegja

Chosen solution

Hello meegja, try download and install firefox manual from the full installer : https://www.mozilla.org/en-US/firefox/all/

thank you

Read this answer in context 👍 3

All Replies (6)

more options

Chosen Solution

Hello meegja, try download and install firefox manual from the full installer : https://www.mozilla.org/en-US/firefox/all/

thank you

more options

@ ideato Thanx, I did forgot about that URL :) If I upgrade to FF 32.0.1 that way, will FF keep all the customizations I did make in FF 31?

more options

Definitely YES.

more options

Okay, downloaded it through the given URL and installed and it's version 32.0.1 now with all customizations as they were :) Still weird though that my 31 version would not do a in-program update and was also recognized as latest version on the Mozilla Firefox pages.

more options

I chose to ignore the (MULTIPLE) prompts I received this morning, offering to upgrade to 32.0.1. After years in the software business, I am savvy enough to avoid "zero-day" releases until they've been proved usable.

Apparently that was a wise choice. Firefox is NO LONGER offering to install 32.0.1 for me... and when I log in to mozilla.org/firefox, it informs me that I'm "using the latest version of Firefox."

AND, Help -> About Firefox says I have 31.0, and doesn't mention anything newer.

What is going on with Quality Control here??

Internet Explorer is suddenly looking good.

more options

Well, I left FF all together when the Australis disaster was introduced and have it now only as a kind of back-up browser. But glad to know that it's not only me then with this problem. In the past I would file a bug but no bother anymore now :)