Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Cannot reply to forum post without being registered; but can't register without creating a new thread

  • 5 replies
  • 3 have this problem
  • 10 views
  • Last reply by Andy_D

muddy_selene
muddy_selene
more options

I wished to reply to a forum post with new information that will be of relevance to anyone searching for a solution to a particular problem. I did not have a support account with Mozilla. I found that the site would not allow a reply from an unregistered person. Fair enough, but it gives you no way to create an account then reply to the post. The only way you can create an account is by creating a new thread - which is what I am doing now! Crazy or what? It then took about 10 minutes thrashing about on the site to find out how to create an account. Frustrating or what? Thank goodness Firefox itself is built to much higher standards.

I wished to reply to a forum post with new information that will be of relevance to anyone searching for a solution to a particular problem. I did not have a support account with Mozilla. I found that the site would not allow a reply from an unregistered person. Fair enough, but it gives you no way to create an account then reply to the post. The only way you can create an account is by creating a new thread - which is what I am doing now! Crazy or what? It then took about 10 minutes thrashing about on the site to find out how to create an account. Frustrating or what? Thank goodness Firefox itself is built to much higher standards.

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
more options

You could have registered as a contributor, to contribute to an existing questions thread.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can click the "Volunteer for Mozilla Support" button on the https://support.mozilla.org page to go to the https://support.mozilla.org/get-involved page.

muddy_selene
muddy_selene Question owner
more options

@the-edmeister Thanks. I'm afraid I did not notice an option to register as a "contributor". I've never seen such an option on other forum sites, so I wasn't exactly looking out for it. This option needs to be made far more obvious, I would suggest.

Modified by muddy_selene

muddy_selene
muddy_selene Question owner
more options

@cor-el Thanks. Much as I admire Mozilla and its products, I don't really wish to volunteer for anything. I just wanted to make a post that I thought other people would find useful. I've not faced these issues when contributing to other forums.

Andy_D
Andy_D
more options

Suggested fix for an admin to apply: Replace the text that appears at the bottom of a thread while signed out - "You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet."

...with one that reads "You must log in to your account to reply to posts. Please sign up to contribute, or start a new question, if you do not have an account yet."

This little seeming catch-22 gave me a chuckle, but I'm glad this thread was already here so that I didn't have to waste space. Someone needs to fix this soon though, lest it put more people off contributing.

Modified by Andy_D