Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I reset my policy restrictions password

  • 4 replies
  • 3 have this problem
  • 1 view
  • Last reply by thepettrys

thepettrys
thepettrys
more options

We set up restrictions on our computers to block adult sites. However, it is blocking more than adult sites. When I click "white-list" a certain site, it asks for a password. I cannot remember the password, how do I reset it? It is NOT the Firefox master password, we don't have one of those set. This is just a little box that pops up when I try to allow a site, and says "This page is unavailable due to policy restrictions."

We set up restrictions on our computers to block adult sites. However, it is blocking more than adult sites. When I click "white-list" a certain site, it asks for a password. I cannot remember the password, how do I reset it? It is NOT the Firefox master password, we don't have one of those set. This is just a little box that pops up when I try to allow a site, and says "This page is unavailable due to policy restrictions."

Chosen solution

Use the Reset Firefox feature to discard all your add-ons and preferences. Then reinstall the Procon Latte add-on and reconfigure it from its Preferences button in the Add-ons Manager.

Read this answer in context 👍 2

All Replies (4)

Gingerbread Man
Gingerbread Man
more options

Firefox doesn't have such a feature. It's provided by the ProCon Latte Content Filter add-on that you installed.

  1. Open your Firefox profile folder.
  2. In the Firefox window, click the ≡ Menu Button, then the Power Symbol to exit Firefox.
  3. Back in the file manager window, create a backup copy of the prefs.js file.
  4. Open prefs.js in a text editor.
  5. Find and delete the line that looks like this:
    • user_pref("extensions.procon.general.password", "a string of letters and numbers here");
  6. Save the file. If you're using TextEdit, be sure to save as plain text. By default, TextEdit saves as a rich text document, which is inappropriate.
thepettrys
thepettrys Question owner
more options

Hi Gingerbread Man, Thank you for the reply. I followed your instructions and deleted that line; however it is still asking for a password. When we try to go to a certain site, it pops up and says this is blocked due to policy restrictions. It gives you the option of selecting "Allow this site" "Temp allow this site." But when we click on one, it asks for a password. (I cannot remember the password I set) When you said save as plain text - it didn't give me an option, it just saved it.

Any clues?

Thank you!

Gingerbread Man
Gingerbread Man
more options

Chosen Solution

Use the Reset Firefox feature to discard all your add-ons and preferences. Then reinstall the Procon Latte add-on and reconfigure it from its Preferences button in the Add-ons Manager.

thepettrys
thepettrys Question owner
more options

That fixed it. Thank you so much :)