Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Thunderbird crashes when I select tool>add ons after the latest update - 31.2.0

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by imprint

imprint
imprint
more options

After updating to 31.2.0 TB would not reopen. So I started in safe mode and disabled all add ons, this allowed TB to reopen but now I cannot change or remove any add ons, it just crashes TB every time.

I was just typing an email and it crashed?

After updating to 31.2.0 TB would not reopen. So I started in safe mode and disabled all add ons, this allowed TB to reopen but now I cannot change or remove any add ons, it just crashes TB every time. I was just typing an email and it crashed?

All Replies (3)

imprint
imprint Question owner
more options

TB is continually crashing when i trying to email now.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

imprint, Please post a crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Or, hopefully you can tell us your crashing stopped  :)

imprint
imprint Question owner
more options

My solutions was to purchase postbox, which enabled me to import all my thunderbird database. No problems since.