firefox stopped asking to save passwords and my passwords are missing
Application Basics
Name: Firefox Version: 33.0.2 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
Report ID: bp-e96530f0-39cf-4b19-9a3e-9bfe02141027 Submitted: 3 days ago
All Crash Reports (including 2 pending crashes in the given time range)
Extensions
Name: Avast Online Security Version: 10.0.2204.148 Enabled: true ID: wrc@avast.com
Name: Remember Passwords Version: 1.1 Enabled: true ID: remember-passwords@stanimir-stamenkov.addons.mozilla.org
Graphics
Adapter Description: ATI Radeon 3000 Graphics Adapter Drivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 256 Device ID: 0x9616 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16492) Driver Date: 4-29-2013 Driver Version: 8.970.100.1100 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon 3000 Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141027150301 browser.startup.homepage: http://www.google.com/ browser.startup.homepage_override.buildID: 20141027150301 browser.startup.homepage_override.mstone: 33.0.2 dom.mozApps.used: true extensions.lastAppVersion: 33.0.2 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 1 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1414629793 places.history.expiration.transient_current_max_pages: 100642 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_Officejet_Pro_8600.print_bgcolor: false print.printer_HP_Officejet_Pro_8600.print_bgimages: false print.printer_HP_Officejet_Pro_8600.print_colorspace: print.printer_HP_Officejet_Pro_8600.print_command: print.printer_HP_Officejet_Pro_8600.print_downloadfonts: false print.printer_HP_Officejet_Pro_8600.print_duplex: -937995090 print.printer_HP_Officejet_Pro_8600.print_edge_bottom: 0 print.printer_HP_Officejet_Pro_8600.print_edge_left: 0 print.printer_HP_Officejet_Pro_8600.print_edge_right: 0 print.printer_HP_Officejet_Pro_8600.print_edge_top: 0 print.printer_HP_Officejet_Pro_8600.print_evenpages: true print.printer_HP_Officejet_Pro_8600.print_footercenter: print.printer_HP_Officejet_Pro_8600.print_footerleft: &PT print.printer_HP_Officejet_Pro_8600.print_footerright: &D print.printer_HP_Officejet_Pro_8600.print_headercenter: print.printer_HP_Officejet_Pro_8600.print_headerleft: &T print.printer_HP_Officejet_Pro_8600.print_headerright: &U print.printer_HP_Officejet_Pro_8600.print_in_color: true print.printer_HP_Officejet_Pro_8600.print_margin_bottom: 0.5 print.printer_HP_Officejet_Pro_8600.print_margin_left: 0.5 print.printer_HP_Officejet_Pro_8600.print_margin_right: 0.5 print.printer_HP_Officejet_Pro_8600.print_margin_top: 0.5 print.printer_HP_Officejet_Pro_8600.print_oddpages: true print.printer_HP_Officejet_Pro_8600.print_orientation: 0 print.printer_HP_Officejet_Pro_8600.print_page_delay: 50 print.printer_HP_Officejet_Pro_8600.print_paper_data: 5 print.printer_HP_Officejet_Pro_8600.print_paper_height: 11.00 print.printer_HP_Officejet_Pro_8600.print_paper_name: print.printer_HP_Officejet_Pro_8600.print_paper_size_type: 0 print.printer_HP_Officejet_Pro_8600.print_paper_size_unit: 0 print.printer_HP_Officejet_Pro_8600.print_paper_width: 8.50 print.printer_HP_Officejet_Pro_8600.print_plex_name: print.printer_HP_Officejet_Pro_8600.print_resolution: 725960800 print.printer_HP_Officejet_Pro_8600.print_resolution_name: print.printer_HP_Officejet_Pro_8600.print_reversed: false print.printer_HP_Officejet_Pro_8600.print_scaling: 1.00 print.printer_HP_Officejet_Pro_8600.print_shrink_to_fit: true print.printer_HP_Officejet_Pro_8600.print_to_file: false print.printer_HP_Officejet_Pro_8600.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_Pro_8600.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_Pro_8600.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_Pro_8600.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1414102881
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7
NSS Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC
NSSSMIME Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC
NSSSSL Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC
NSSUTIL Expected minimum version: 3.17.1 Version in use: 3.17.1
Experimental Features
All Replies (5)
Firefox 32 and later builds store the passwords in the logins.json file in the profile folder and no longer use the signons.sqlite file. If you still have the signons.sqlite file that was used in Firefox 31 and older then you could try to recover the passwords saved in that file (you will lose passwords saved in Firefox 32). You can force Firefox to reimport the passwords from the signons.sqlite file and rebuild the logins.json file.
- reset the signon.importedFromSqlite pref on the about:config page to the default value via the right-click context menu
- delete the logins.json file in the Firefox profile folder with Firefox closed
When you restart Firefox then you should have the signon.importedFromSqlite pref with the value set to true and you should have the passwords imported in the Password Manager unless there may have been errors.
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
You can use this button to go to the currently used Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
Did everything as instructed and signon.importedFromSqlite does not show up when I restart and go to about:config
Password folder still empty
Also Firefox still does not ask to safe passwords like it use to do
I noticed that there is no signons.sqlite file in about:config
Try to disable the remember passwords extension as that extension has been reported to cause issues with the passwords (i.e. it isn't compatible with logins.json).
Ok under extensions I had to Disable passwords 1.1
Why did Firefox add that into the update and will I have the same problem ever time I update in the future?
Thanks for your help