Why does Google voice no longer works in Firefox after adding addtional credit but does in Safari?
I am using Mac OS 10.10 with FireFox 30.0.2 as my browser. I was making calls OK on Goggle Voice through my G-Mail account. when I ran out of credit. I loaded additional credit and tried to resume calling. However, I kept get getting the following error message "Please download the voice plugin to make a call". Following the provided link lead me into a blind ally. Tried downloading a voice plugin and reinstalling, but no luck. Tried closing Firefox and reopening, but again no luck. There are no problems when using Safari as my browser. calls go through just fine.
Can't figure out why it worked just fine and thenstopped after laoding addtional credit.
Chosen solution
Hello,
Try clearing your cookies and cache and then try signing in again.
- History (or
> History) > Clear Recent History
Or: "Clear the Cache":
- Tools (or > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools (or > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Make sure that you are allowing the plugin on the site as maybe somehow it got changed.
Globally:
- Tools (or ) > Add-ons > Plugins
- For Google Talk Plugin (and Video Renderer), make sure it is set to "Always Activate" or "Ask to Activate"
Per Site basis:
- On the site, click on the padlock or the globe icon to the left of the web address on the address bar and click "More Information".
- Or go to: Tools > Page Info
- Click the "Permissions" tab to see whether the plugin is activated on the site.
- Note: You can also go to the about:permissions page and look at your permissions set for every site
All Replies (2)
Chosen Solution
Hello,
Try clearing your cookies and cache and then try signing in again.
- History (or > History) > Clear Recent History
Or: "Clear the Cache":
- Tools (or > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools (or > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Make sure that you are allowing the plugin on the site as maybe somehow it got changed.
Globally:
- Tools (or ) > Add-ons > Plugins
- For Google Talk Plugin (and Video Renderer), make sure it is set to "Always Activate" or "Ask to Activate"
Per Site basis:
- On the site, click on the padlock or the globe icon to the left of the web address on the address bar and click "More Information".
- Or go to: Tools > Page Info
- Click the "Permissions" tab to see whether the plugin is activated on the site.
- Note: You can also go to the about:permissions page and look at your permissions set for every site
The app may be blocked by default. Look for the "block" icon before the URL in the address bar. Click on it and choose "allow and remember". Google voice would start working.