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New tab opens at wrong website

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by dshirt

dshirt
dshirt
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I appear to have been recently infected by Ask search engine

Everytime I open a new tab it defaults to this search engine. I want to reset so that new tab displays thumbnails of recently visited sites

I have followed instructions from your Support website using about:config and newtab but the preference under browser.newtab.url seems correct at about:newtab

Yet new tab still defaults to search engine

How can I reset to thumbnails?

tks

I appear to have been recently infected by Ask search engine Everytime I open a new tab it defaults to this search engine. I want to reset so that new tab displays thumbnails of recently visited sites I have followed instructions from your Support website using about:config and newtab but the preference under browser.newtab.url seems correct at about:newtab Yet new tab still defaults to search engine How can I reset to thumbnails? tks

Chosen solution

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

You can open the about:config page via the location/address bar and search for prefs that refer to ask.com. You can reset user set (bold) prefs via the right-click context menu to the default value.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Read this answer in context 👍 1

All Replies (3)

Moroccan
Moroccan
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Hello ! Please use it :

[https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems]

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

You can open the about:config page via the location/address bar and search for prefs that refer to ask.com. You can reset user set (bold) prefs via the right-click context menu to the default value.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
dshirt
dshirt Question owner
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Yes, thats fixed it tks. When in about:config there was a user set preference Keyword.url which was pointing me to Ask.com. When I reset it, one restart it defaulted back to the same error. Starting in Safe mode was fine. I checked my extensions and there was something called Maps Galaxy which seemed to be causing the problem. I removed this and now everything is hunky dory. Tks for yr help