Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

fire fox crashes every time i insert a file from desktop, will only send from my documents, if i create a new folder with only a couple of files in

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by rayridley

rayridley
rayridley
more options

fire fox crashes every time i try to insert a file into my hotmail emails from my desktop, I have to create a new folder in my documents, every time I send a new e#mail with attachements, photos ,dxf files, and pdfs, i can only put two or three files into a folder, i send the email then have to delete the folder and create a new one for next time,this has been happening over the pst 4 months, bought a new computer 6 weeks ago and still happening with new computer, fire fox latest edition, run AVG and malware, on regular basis, does not happen in gmail, thaks Ray Ridley

fire fox crashes every time i try to insert a file into my hotmail emails from my desktop, I have to create a new folder in my documents, every time I send a new e#mail with attachements, photos ,dxf files, and pdfs, i can only put two or three files into a folder, i send the email then have to delete the folder and create a new one for next time,this has been happening over the pst 4 months, bought a new computer 6 weeks ago and still happening with new computer, fire fox latest edition, run AVG and malware, on regular basis, does not happen in gmail, thaks Ray Ridley

Chosen solution

Hi Ray Ridley , I can understand that the work around for attaching files from a new folder is frustrating. And I also understand that hotmail's limit for attachments is 10MB or 25MB, however please make sure that you java is up to date:

Read this answer in context 👍 2

All Replies (3)

guigs
guigs
more options

Chosen Solution

Hi Ray Ridley , I can understand that the work around for attaching files from a new folder is frustrating. And I also understand that hotmail's limit for attachments is 10MB or 25MB, however please make sure that you java is up to date:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

rayridley
rayridley Question owner
more options

thanks very much downloading java cured the problem