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why do I have to open firefox multiple times before it will open

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  • Last reply by Andrew

foboyo
foboyo
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When I go to open Firefox initially it either takes a long time to open but most times it will not open and I have to click the icon again sometimes more than twice. Then it will open multiple times. The second thing is that the back arrow will often send me back two pages or more?

When I go to open Firefox initially it either takes a long time to open but most times it will not open and I have to click the icon again sometimes more than twice. Then it will open multiple times. The second thing is that the back arrow will often send me back two pages or more?

All Replies (1)

Andrew
Andrew
  • Moderator
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You need to be patient when opening Firefox, once your click, wait and it will load.

As for the back button sending you back, it may be due to the website you are visiting. You can also try the following troubleshooting method:

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.