Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I prevent Thunderbird from showing emails from one account as a duplicate a different account (identity?)?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Zenos

LMDewulf
LMDewulf
more options

I really do not know the difference between the term "identity" and the term "account". My Thunderbird has three different email addresses that it collects messages into. I can receive or send from all three separately.

The problem is that all emails from my business (comcast.net) account show up as a duplicate in my personal account (a gmail account). Oddly, those same messages do not show up in the third account (comcast.net).

What am I doing wrong?

Thanks for any help!

I really do not know the difference between the term "identity" and the term "account". My Thunderbird has three different email addresses that it collects messages into. I can receive or send from all three separately. The problem is that all emails from my business (comcast.net) account show up as a duplicate in my personal account (a gmail account). Oddly, those same messages do not show up in the third account (comcast.net). What am I doing wrong? Thanks for any help!

All Replies (1)

Zenos
Zenos
more options

It may help to post your settings.

Help|Troubleshooting Information

Clear the checkbox labelled "Include account names".

Click "Copy text to clipboard".

Paste (ctrl+v) into your next posting here. Look it over for anything you'd prefer not to share. And we don't really need to see all the stuff about fonts.;-)

Are sure you haven't set up any server-side forwarding or email fetching?