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mail being returned by server, I don't get it at all need to know why

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  • 1 has this problem
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  • Last reply by barebare

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I have spoken with mail server we have corrected everything that I had missed when the E-mail was set up. I still do not get e-mail from one of the addresses I need to get mail from. below is the one email I need to get that I am not getting My Floriani.club, Floriani Software.com, RNK distrubiution.com.

there several and they all have Floriani in them.

I have spoken with mail server we have corrected everything that I had missed when the E-mail was set up. I still do not get e-mail from one of the addresses I need to get mail from. below is the one email I need to get that I am not getting My Floriani.club, Floriani Software.com, RNK distrubiution.com. there several and they all have Floriani in them.

Chosen solution

Your settings look fine. And what you've said about people sending to you does suggest the trouble lies with the email provider and their system rejecting your frends' messages as Spam.

Thunderbird can't refuse delivery, and it doesn't use the word "Spam". So, IMHO and AFAIK, messages being thrown back to the original senders and labelled as "Spam" can only come from a server.

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OK, you are talking about messages sent to you?

So, under what circumstances do you see a message about "mail being returned by server"? That doesn't sound like a message a server would raise in response to an attempt to collect email.

Are the people sending to you seeing this message? If you are seeing it then it's possible you're connecting to a server responsible for sending when you need one that handles receiving.

Go to Help|Troubleshooting Information in Thunderbird. Un-tick the checkbox labelled "Include Account names" Click on "Copy text to clipboard" Open a reply here. Paste in the information from your clipboard. (ctrl+v on the keyboard, or right-click|Paste with the mouse.)

You can select everything from and below "font.default:" and delete it, as it's not relevant here.

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I emailed the person who sent me the email, they told me that they got back all of the ones they had sent me marked returned as spam. I didn't see any of them. I didn't find the troubleshooter information on my email so I could not do that.

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That would suggest that your provider is running a spam system that returns messages to your correspondents becasue it thinks they are spammers.

Nothing to do with your Thunderbird.

Now, hold down the <alt>, tap H then select Troubleshooting Information.

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Zenos said

That would suggest that your provider is running a spam system that returns messages to your correspondents becasue it thinks they are spammers. Nothing to do with your Thunderbird. Now, hold down the <alt>, tap H then select Troubleshooting Information.

I did what you said to do but I have no idea what to do from there. But it sounds like to me you are telling me that it is my server that is doing wrong.

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barebare said

Zenos said
That would suggest that your provider is running a spam system that returns messages to your correspondents becasue it thinks they are spammers. Nothing to do with your Thunderbird. Now, hold down the <alt>, tap H then select Troubleshooting Information.

I did what you said to do but I have no idea what to do from there. But it sounds like to me you are telling me that it is my server that is doing wrong.

barebare said

Zenos said
That would suggest that your provider is running a spam system that returns messages to your correspondents becasue it thinks they are spammers. Nothing to do with your Thunderbird. Now, hold down the <alt>, tap H then select Troubleshooting Information.

I did what you said to do but I have no idea what to do from there. But it sounds like to me you are telling me that it is my server that is doing wrong.

barebare said

Zenos said
That would suggest that your provider is running a spam system that returns messages to your correspondents becasue it thinks they are spammers. Nothing to do with your Thunderbird. Now, hold down the <alt>, tap H then select Troubleshooting Information.

I did what you said to do but I have no idea what to do from there. But it sounds like to me you are telling me that it is my server that is doing wrong.


 Application Basics
   Name: Thunderbird
   Version: 31.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Thunderbird/31.3.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20141127140543
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.nts-online.net:995, SSL, passwordCleartext
     OUTGOING: mail.nts-online.net:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
 Extensions
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 31.3.0
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Chosen Solution

Your settings look fine. And what you've said about people sending to you does suggest the trouble lies with the email provider and their system rejecting your frends' messages as Spam.

Thunderbird can't refuse delivery, and it doesn't use the word "Spam". So, IMHO and AFAIK, messages being thrown back to the original senders and labelled as "Spam" can only come from a server.

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Zenos said

Your settings look fine. And what you've said about people sending to you does suggest the trouble lies with the email provider and their system rejecting your frends' messages as Spam. Thunderbird can't refuse delivery, and it doesn't use the word "Spam". So, IMHO and AFAIK, messages being thrown back to the original senders and labelled as "Spam" can only come from a server.

Thank you for the help, and sorry I was so slow. barebare