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where did my emails go after an email account password change?

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  • Last reply by tbirdfan

tbirdfan
tbirdfan
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Hi, I am sorry this may get a little wordy....

I had to reset an email account password ( for one of the four profiles/email addresses tbird manages) with my isp because tbird suddenly could not connect to the mail server ( It kept asking me to enter a new password.),.

Having supplied tbird with the new password it appears to have made a totally new profile and all my folders and emails are gone. I can find the default folder but I dont know what to do with it?

Hi, I am sorry this may get a little wordy.... I had to reset an email account password ( for one of the four profiles/email addresses tbird manages) with my isp because tbird suddenly could not connect to the mail server ( It kept asking me to enter a new password.),. Having supplied tbird with the new password it appears to have made a totally new profile and all my folders and emails are gone. I can find the default folder but I dont know what to do with it?

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tbirdfan
tbirdfan Question owner
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I just tried to create a new profile and copy details from the old to the new and nothing has changed. I assume because I am backing up and replacing profile contents that are already missing all the emails and folders I want back. Massive sad face.