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Firefox crashes

  • 4 replies
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

RenaHo
RenaHo
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bp-4d3cbd70-5df3-4211-8ff5-ff1272150111

Firefox crashes every time I try to open it, even when I deinstallate the whole program including profiles and so on and reboote the system. After installing the new version it crashes again.

bp-4d3cbd70-5df3-4211-8ff5-ff1272150111 Firefox crashes every time I try to open it, even when I deinstallate the whole program including profiles and so on and reboote the system. After installing the new version it crashes again.

All Replies (4)

philipp
philipp
  • Moderator
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hello RenaHo, can you try updating your graphics driver and see if this is making a difference?: http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064

RenaHo
RenaHo Question owner
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hello philipp, thanks for your answer. Unfortunately, the graphics driver cannot be installed, the catalyst install manager crashes as well.

philipp
philipp
  • Moderator
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does firefox launch into safemode when you press the shift key while the application is launching? if so disable hardware acceleration in the firefox menu ≡ > options > advanced > general and try to restart firefox normally again afterwards...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.