Control whether Firefox automatically fills in forms

This website uses autocomplete=off on the Customer login web page.

Firefox won't auto-fill saved form data including the name/password automatically when autocomplete=off is used and you need to start typing the name to get a drop-down list.

Folks, I have been in PC Support myself. I understand what you are saying. But you are not listening to my description of the problem.

If it isn't working on website that do not use autocomplete=off then you may have an extension installed that causes this problem.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

• Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
• Do NOT click the Reset button on the Safe Mode start window

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox