Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

TB checks gmail, says there is 88 messages then downloads none.

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by mfg2414

mfg2414
mfg2414
more options

For some reason TB quit working with gmail. It goes to the site, says there is 88 messages then goes to next email. I have unread messages in gmail. I set gmail to delete messages when they are downloaded from server and that does not happen either.

For some reason TB quit working with gmail. It goes to the site, says there is 88 messages then goes to next email. I have unread messages in gmail. I set gmail to delete messages when they are downloaded from server and that does not happen either.

Chosen solution

If you go to mail.google.com can you read your mail there? Are you using IMAP or POP? Have make any changes about the time TB quit working? Look at https://support.mozilla.org/en-US/kb/thunderbird-and-gmail

Read this answer in context 👍 0

All Replies (2)

duggabe
duggabe
more options

Chosen Solution

If you go to mail.google.com can you read your mail there? Are you using IMAP or POP? Have make any changes about the time TB quit working? Look at https://support.mozilla.org/en-US/kb/thunderbird-and-gmail

mfg2414
mfg2414 Question owner
more options

It seems the problem is Gmail has changed the screen setup. It has introduced tabs to the inbox and this confuses TB. Just go into gmail settings and turn off the tabs to the inbox. Then delete and mail that is older then this year. Then set POP to remove ALL messages after downloading. Then turn off READ to remaining messages and turn back on. Now it should work just fine.