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how to stop .tmp files running in firefox.exe?

blarney41
blarney41
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Firefox 34. stopped responding on 4/24. Uninstalled Firefox 34. and tried reinstalling as Firefox 37. but would not open. Found 12 .tmp files running in firefox.exe and can not stop their running. Files found include nscA9E8.tmp, nsxAA20.tmp. Can not stop them or delete them while they are running. Have used Mozilla for many years with great satisfaction and hope to continue to do so.

Firefox 34. stopped responding on 4/24. Uninstalled Firefox 34. and tried reinstalling as Firefox 37. but would not open. Found 12 .tmp files running in firefox.exe and can not stop their running. Files found include nscA9E8.tmp, nsxAA20.tmp. Can not stop them or delete them while they are running. Have used Mozilla for many years with great satisfaction and hope to continue to do so.

All Replies (1)

Mark Schmidt
Mark Schmidt
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Please restart your computer first, then perform a clean reinstall. (This means you remove Firefox program files and then reinstall Firefox.) Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.