Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

yesterday performed virusscan with norton 360 and removed 2 viruses; one old exe-file of adobe-program, and one virus called solano or something like that, but

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Gnospen

jacqueswillemen
jacqueswillemen
more options

yesterday performed a virusscan with norton 360 and detected 2 virusses: an exe-file of an old adobe-program and a virus called SOLAZONES serrano sl cab in multiple forms I let norton 360 remove the virusses but since yesterday I lost all the content of the incoming files today I reached ""mapeigenschappen"" and performed ""map repareren"", ""maprepare"" but now I lost all message in the incoming map

what to do and how to get my e-mails back??

yesterday performed a virusscan with norton 360 and detected 2 virusses: an exe-file of an old adobe-program and a virus called SOLAZONES serrano sl cab in multiple forms I let norton 360 remove the virusses but since yesterday I lost all the content of the incoming files today I reached ""mapeigenschappen"" and performed ""map repareren"", ""maprepare"" but now I lost all message in the incoming map what to do and how to get my e-mails back??

All Replies (1)

Gnospen
Gnospen
more options

If there was a virus in your INBOX Norton may have quarantine it as INBOX is just one file. A new empty INBOX will be created. So you have to check Nortons quarantine folder. IF so, working offline in TB save any new emails to a local folder. Exit TB Restore the INBOX. The virus is most likely in an attachment, so be careful.