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Firefox keeps freezing and crashing on 2 pc's

  • 4 replies
  • 2 have this problem
  • 13 views
  • Last reply by mhickie91

mhickie91
mhickie91
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I have 2 pc's in the household which are using Windows 8.1 Pro 32bit and using firefox 37.0.2. They both currently have add-ons but firefox still crashing either if they are enabled or disabled. This happens then there is only 2 or 3 tabs open at one time. And sometimes Norton Toolbar doesn't work either. I have contacted Norton themselves and they say that their Toolbar is working fine as they had no reports for any customers. I think this is a bug in the browser which needs to be fixed. Mozilla needs to find out why this happens and fix it.

I have 2 pc's in the household which are using Windows 8.1 Pro 32bit and using firefox 37.0.2. They both currently have add-ons but firefox still crashing either if they are enabled or disabled. This happens then there is only 2 or 3 tabs open at one time. And sometimes Norton Toolbar doesn't work either. I have contacted Norton themselves and they say that their Toolbar is working fine as they had no reports for any customers. I think this is a bug in the browser which needs to be fixed. Mozilla needs to find out why this happens and fix it.

All Replies (4)

user633449
user633449
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

mhickie91
mhickie91 Question owner
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https://crash-stats.mozilla.com/report/index/bp-6f6b8b29-19ea-49df-b7fc-8cf6b2150502

https://crash-stats.mozilla.com/report/index/bp-6ce6e5f4-d3b8-4e20-b567-77b2c2150428

https://crash-stats.mozilla.com/report/index/bp-8d8ec1d1-320d-4c12-9b8c-e91a72150428

https://crash-stats.mozilla.com/report/index/bp-f3e42de3-2517-43bd-886c-269e82150416

https://crash-stats.mozilla.com/report/index/bp-d04e94dd-6fa7-4771-ac23-794f22150502

user293
user293
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Several of the crashes are from flash player. You can try disabling flash protected mode:

go to "about:config" in the address bar and paste "dom.ipc.plugins.flash.disable-protected-mode" in the search box. Double-click on the result that appears to set it to true.

mhickie91
mhickie91 Question owner
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I have disabled protection mode for flash but firefox crashed again. Below is the latest report

https://crash-stats.mozilla.com/report/index/bp-2e063a38-69f3-460c-865c-a19b22150502