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Firefox opens up to crash report in safe mode and normal mode

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by funkbob

funkbob
funkbob
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Hi

I'm on the most current verions of firefox. Updated all hardware, updated windows and theprogs i use malware and nod32. Turned off at the same time malware, firewall and nod32. uninstalled firefox, deleted all related files and reinstalled firefox. Created a new blank profile. Made sure no instances of firefox running in task manager. Probably afew other things i've forgotten.

None of the above have worked, as i open firefox it instantly open a crash report?

Anyone any other solutions for fixing this? I'm not sure what info i need to post to help someone help me!

Thanks in advance for any help.

PS i can't use the green "automatically add" troubleshooting info as i'm using google and... firefox won't open :-(

Hi I'm on the most current verions of firefox. Updated all hardware, updated windows and theprogs i use malware and nod32. Turned off at the same time malware, firewall and nod32. uninstalled firefox, deleted all related files and reinstalled firefox. Created a new blank profile. Made sure no instances of firefox running in task manager. Probably afew other things i've forgotten. None of the above have worked, as i open firefox it instantly open a crash report? Anyone any other solutions for fixing this? I'm not sure what info i need to post to help someone help me! Thanks in advance for any help. PS i can't use the green "automatically add" troubleshooting info as i'm using google and... firefox won't open :-(

Chosen solution

hi... ok i think i fixed it looking at the threads in the crash repoirt i noticed it haf flagged yolo32.dll. I Turned yolo off and it seems to open now! not sure why yolo would effect firefox but there you go.

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All Replies (5)

philipp
philipp
  • Moderator
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Hi funkbob, we're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

funkbob
funkbob Question owner
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OK i got this far Signature nsBaseWidget::CreateCompositor() More Reports Search UUID 3f74ccfd-0092-4900-9058-b6cfa2150509 Date Processed 2015-05-09 11:16:04.456929 Uptime 0 Last Crash 1 seconds before submission Install Age 1311955 since version was first installed. Install Time 2015-04-24 06:49:58 Product Firefox Version 37.0.2 Build ID 20150415140819 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x75b30000 User Comments App Notes AdapterVendorID: 0x1002, AdapterDeviceID: 0x6818, AdapterSubsysID: 04321043, AdapterDriverVersion: 14.501.1003.0 Processor Notes sp-processor08_phx1_mozilla_com.7478:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID 0x1002 Adapter Device ID 0x6818 Total Virtual Memory 4294836224 Available Virtual Memory 4021669888 System Memory Use Percentage 52 Available Page File 11608211456 Available Physical Memory 4043378688

funkbob
funkbob Question owner
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oops didnt refresh and see your post phil sorry

funkbob
funkbob Question owner
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bp-3f74ccfd-0092-4900-9058-b6cfa2150509 bp-34da2e51-0660-4bd5-9d39-b0da72150509 bp-e7261512-a7cb-4358-bc20-7089a2150506 bp-343386d7-7e0c-41b5-9df9-d5f392150506 bp-95228d4d-d55a-4868-a168-24fdd2150506

funkbob
funkbob Question owner
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Chosen Solution

hi... ok i think i fixed it looking at the threads in the crash repoirt i noticed it haf flagged yolo32.dll. I Turned yolo off and it seems to open now! not sure why yolo would effect firefox but there you go.