I have intermittent failures trying to send email.
The sending process stalls and times out with the message "connected to smtpout.secureserver.net". This is intermittent; sometimes I can send emails normally for several hours and sometimes it won't send for several hours. Just for testing purposes, I've disabled my Webroot anti-virus sw and all of my Thunderbird plugins. I have no Thunderbird extensions.
Sorry! Critical information is that I'm having the same problem, usually at the same time on two different computers - one is running Windows 8.1 and the other is running Win 7.
Additional info: I have two android tablets, neither of which have difficulties sending emails through the same email server.
Thanks for your help!
Modified by domeguy
Chosen solution
Thanks, Matt.
It turns out that Godaddy, my email host, made some changes to their system (they wouldn't TELL me this, of course) and just today I was able to make Thunderbird work on my Win 7 computer by changing the outgoing port number. Interestingly, the copy of Thunderbird running on my Win 8.1 computer already had the outgoing port number set (apparently) correctly. Even though I made no changes at all on that computer, TB suddenly worked on that computer as well. My Win 8.1 computer still has issues, but I suspect it's problem has nothing to do with Thunderbird. It occasionally thinks that the connection to the Internet has broken and then won't work until you manually turn off the wifi connection and then reconnect. I think that problem originates in Redmond, but what do I know...
Anyway thanks so much for your response.
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You can not trust anti virus programs to actually turn off what they say they do. Sometime they disable the function entirely because they aren't protecting it anymore so; Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
Chosen Solution
Thanks, Matt.
It turns out that Godaddy, my email host, made some changes to their system (they wouldn't TELL me this, of course) and just today I was able to make Thunderbird work on my Win 7 computer by changing the outgoing port number. Interestingly, the copy of Thunderbird running on my Win 8.1 computer already had the outgoing port number set (apparently) correctly. Even though I made no changes at all on that computer, TB suddenly worked on that computer as well. My Win 8.1 computer still has issues, but I suspect it's problem has nothing to do with Thunderbird. It occasionally thinks that the connection to the Internet has broken and then won't work until you manually turn off the wifi connection and then reconnect. I think that problem originates in Redmond, but what do I know...
Anyway thanks so much for your response.
what port are they using now? They used to drive me to insanity with their use of port 80.
They told me in the past to use three different port numbers for their outgoing smtp server - 25, 80, 3535. Port 3535 is the one that they seem to be using now.