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All functions in FF slow to respond

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by philipp

anonymoususername
anonymoususername
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Firefox v 38.0.1 is installed. I have already uninstalled, reinstalled, and done a "Refresh" so I am running no add-ons. AVG is installed on the computer, but even when disabled, the same thing happens. When I launch Firefox, the window shows up in a normal amount of time, but the default start page comes up very slowly. Clicking into the address bar registers slowly. Typing in the address bar shows up slowly. The webpage begins to load slowly, and then pops up nearly all loaded. Then the non-flash image slider loads very slowly. Clicking the X registers in a normal amount of time, but then the "Confirm Close" dialog comes up slowly. Nothing ever hangs, it's just all very slow. I can launch IE, let the blank homepage load, click into the address bar, go to Yahoo, and let it fully load in 10 seconds. The same process in FF takes 47 seconds. Both CPU and memory utilization remain very low throughout the whole process, and no proxy servers are enabled. Any thoughts?

Firefox v 38.0.1 is installed. I have already uninstalled, reinstalled, and done a "Refresh" so I am running no add-ons. AVG is installed on the computer, but even when disabled, the same thing happens. When I launch Firefox, the window shows up in a normal amount of time, but the default start page comes up very slowly. Clicking into the address bar registers slowly. Typing in the address bar shows up slowly. The webpage begins to load slowly, and then pops up nearly all loaded. Then the non-flash image slider loads very slowly. Clicking the X registers in a normal amount of time, but then the "Confirm Close" dialog comes up slowly. Nothing ever hangs, it's just all very slow. I can launch IE, let the blank homepage load, click into the address bar, go to Yahoo, and let it fully load in 10 seconds. The same process in FF takes 47 seconds. Both CPU and memory utilization remain very low throughout the whole process, and no proxy servers are enabled. Any thoughts?

All Replies (3)

philipp
philipp
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hello, you are probably lacking a proper graphics driver on your system. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on... thank you

anonymoususername
anonymoususername Question owner
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Below is the Troubleshooting information. Thank you for your help. Application Basics

Name: Firefox Version: 38.0.1 Build ID: 20150513174244 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: PlaySushi TextLinks Version: 1.2.1 Enabled: false ID: textlinks@playsushi.com

Graphics

Adapter Description: Standard VGA Graphics Adapter Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Device ID: 0x0412 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.1.7601.18245) Driver Date: 6-21-2006 Driver Version: 6.1.7600.16385 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 WARP (OMTC) Subsys ID: 05a51028 Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150513174244 browser.startup.homepage_override.buildID: 20150513174244 browser.startup.homepage_override.mstone: 38.0.1 extensions.lastAppVersion: 38.0.1 media.gmp-eme-adobe.lastUpdate: 1432176495 media.gmp-eme-adobe.version: 9 media.gmp-gmpopenh264.lastUpdate: 1432176496 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150513174244 media.gmp-manager.lastCheck: 1432176492 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1432177456 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1432177456

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features

philipp
philipp
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thank you for following up, please install this graphics driver - that should get firefox running with the pace you're used to again: https://downloadcenter.intel.com/download/24870/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit