Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

what is this open sometimes?

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

more options

Hello some times i open firefox, this file popup for download, and i download it once, how i should install it? why it Popup outside of firefox with IDM?

screen shot: http://prntscr.com/7ck2ul

File attached

Thanks.

Hello some times i open firefox, this file popup for download, and i download it once, how i should install it? why it Popup outside of firefox with IDM? screen shot: http://prntscr.com/7ck2ul File attached Thanks.

All Replies (3)

more options

The file name is the same that of the zip update to Adoble CME version 9 and was whitelisted in the last update to Firefox 38 Reference Bug 1162339

That's about all I know, I do not know why that this is downloading each time you open FIrefox. I would change the homepages of tour profile to make sure it does not happen, as well as make sure that Firefox is up to date.

more options

Hello i saw it again: http://prntscr.com/7gln2u

Please let me know how i can update it manually?

i use latest version of FireFox.

Thanks.

more options

Go to Adobe.com , and look for the EXE file for that program. You should also talk to their support about the issue.

Note: The download looks like a third party program installer. Next time it shows up, open the Windows Task Manager.