Cannot recieve messages, cannot copy to sent message folder, however my e-mail is completely functional in webmail.
This just happened suddenly, it worked yesterday (and has for months) but I cannot view new messages in my inbox that are displayed in my webmail client. Oddly enough, it can send messages, but cannot copy them to my sent folder. I tried repairing the sent folder, but now it has no messages in Thunderbird (they are still there in webmail). It doesn't display my e-mail quota either, leading me to believe there is some type of connection issue between Thunderbird and my work's e-mail server.
As I said, I am still able to recieve messages, view my quota, and copy to the sent folder while using my web-based client, but not Thunderbird. Thunderbird has not displayed any error messages, and is still able to send messages, but none of the troubleshooting has seemed to do anything.
All Replies (9)
christ1 said
https://support.mozilla.org/en-US/kb/cannot-receive-messages
Yes, I've already googled around before coming here as a last resort, and especially checked out the "Did your ability to receive mail suddenly stop? Was it working before?" section:
-My ISP is working fine, I'm the only one in my office with this problem. -"If you can see your messages, the problem is probably related to your account configuration." I realized as much, but I haven't changed anything, and any fiddling around with it has not done anything. -My password hasn't changed, hence why I am able to log in on webmail.
I've restarted the program, restarted my computer, reset my modem and router, and reinstalled Thunderbird, all to no avail.
I'm still fiddling with my account settings, but nothing at all fixes the problem.
Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information
Sure thing:
Application Basics
Name: Thunderbird Version: 38.1.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150707103124 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) mail.[edited].com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.[edited].com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports http://crash-stats.mozilla.com/report/index/bp-68e20132-6af5-4c9d-9632-befcc2140227 (2/27/2014)
Extensions
Adblock Edge, 2.1.9.1-signed, true, {fe272bd1-5f76-4ea4-8501-a05d35d823fc}
Adblock Plus, 2.6.9.1-signed, true, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
AttachmentExtractor, 1.3.5.1, true, {35834d20-efdb-4f78-ab77-9635fb4e56c4}
Auto Resize Image, 0.13.6, true, AutoResizeImage@gmail.com
Contact Tabs, 2.0.12, true, contacttabs@janek.org
Copy Plain Text 2, 1.3.2.1-signed, true, copyplaintext@teo.pl
Display Quota, 0.3.7, true, {c1ac4523-76c2-9995-adbd-d93bf5141bea}
Download Status Bar, 12.3.0.1-signed, true, {6c28e999-e900-4635-a39d-b1ec90ba0c0f}
Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66}
Encrypt if possible, 1.0, true, encryptifpossible@gwu.at
Fit images, 1.0, true, fitimages@vano
Google Docs Viewer, 1.8.9.1-signed, true, adonis.cuhk@gmail.com
Ignore Aero (Hooks), 1.0.3.0, true, ignoreaero-x@rsjtdrjgfuzkfg.com
Image Zoom, 0.6.3.1-signed, true, {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}
Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
LookOut, 1.2.13, true, lookout@aron.rubin
Menu On Top, 0.9.6, true, menuOnTop@agrude.com
QuickFolders, 4.0.3, true, quickfolders@curious.be
QuickFox Notes, 2.8.5.1-signed, true, amin.eft_bmnotes@gmail.com
Reply Monitor, 0.6, true, replymanager@lin.han
Rise of the Tools, 1.0.1.0, true, riseofthetools@rsjtdrjgfuzkfg.com
Send Later, 4.4.1, true, sendlater3@kamens.us
Signature Switch, 1.6.13, true, {2ab1b709-ba03-4361-abf9-c50b964ff75d}
Simple Timer, 2.0.3.1-signed, true, simpletimer@grbradt.org
Thunderbird Conversations, 2.9.1, true, gconversation@xulforum.org
XNote++, 2.2.9, true, xnote@froihofer.net
Attachment Options, 1.0, false, attachmentoptions@mozillamessaging.com
Awesome Auto Archive, 0.6, false, awsomeautoarchive@opera.wang
userChromeJS, 1.5, false, userChromeJS@mozdev.org
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.1.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 9e1356f0-acf0-471d-adea-df97551a560
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1436657165
places.history.expiration.transient_current_max_pages: 87170
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_HP_LaserJet_4250_PCL6.print_bgcolor: false
print.printer_HP_LaserJet_4250_PCL6.print_bgimages: false
print.printer_HP_LaserJet_4250_PCL6.print_colorspace:
print.printer_HP_LaserJet_4250_PCL6.print_command:
print.printer_HP_LaserJet_4250_PCL6.print_downloadfonts: false
print.printer_HP_LaserJet_4250_PCL6.print_duplex: 0
print.printer_HP_LaserJet_4250_PCL6.print_edge_bottom: 0
print.printer_HP_LaserJet_4250_PCL6.print_edge_left: 0
print.printer_HP_LaserJet_4250_PCL6.print_edge_right: 0
print.printer_HP_LaserJet_4250_PCL6.print_edge_top: 0
print.printer_HP_LaserJet_4250_PCL6.print_evenpages: true
print.printer_HP_LaserJet_4250_PCL6.print_footercenter:
print.printer_HP_LaserJet_4250_PCL6.print_footerleft: &PT
print.printer_HP_LaserJet_4250_PCL6.print_footerright: &D
print.printer_HP_LaserJet_4250_PCL6.print_headercenter:
print.printer_HP_LaserJet_4250_PCL6.print_headerleft: &T
print.printer_HP_LaserJet_4250_PCL6.print_headerright: &U
print.printer_HP_LaserJet_4250_PCL6.print_in_color: true
print.printer_HP_LaserJet_4250_PCL6.print_margin_bottom: 0.5
print.printer_HP_LaserJet_4250_PCL6.print_margin_left: 0.5
print.printer_HP_LaserJet_4250_PCL6.print_margin_right: 0.5
print.printer_HP_LaserJet_4250_PCL6.print_margin_top: 0.5
print.printer_HP_LaserJet_4250_PCL6.print_oddpages: true
print.printer_HP_LaserJet_4250_PCL6.print_orientation: 0
print.printer_HP_LaserJet_4250_PCL6.print_page_delay: 50
print.printer_HP_LaserJet_4250_PCL6.print_paper_data: 1
print.printer_HP_LaserJet_4250_PCL6.print_paper_height: 11.00
print.printer_HP_LaserJet_4250_PCL6.print_paper_name:
print.printer_HP_LaserJet_4250_PCL6.print_paper_size_type: 0
print.printer_HP_LaserJet_4250_PCL6.print_paper_size_unit: 0
print.printer_HP_LaserJet_4250_PCL6.print_paper_width: 8.50
print.printer_HP_LaserJet_4250_PCL6.print_plex_name:
print.printer_HP_LaserJet_4250_PCL6.print_resolution: 0
print.printer_HP_LaserJet_4250_PCL6.print_resolution_name:
print.printer_HP_LaserJet_4250_PCL6.print_reversed: false
print.printer_HP_LaserJet_4250_PCL6.print_scaling: 1.00
print.printer_HP_LaserJet_4250_PCL6.print_shrink_to_fit: false
print.printer_HP_LaserJet_4250_PCL6.print_to_file: false
print.printer_HP_LaserJet_4250_PCL6.print_unwriteable_margin_bottom: 0
print.printer_HP_LaserJet_4250_PCL6.print_unwriteable_margin_left: 0
print.printer_HP_LaserJet_4250_PCL6.print_unwriteable_margin_right: 0
print.printer_HP_LaserJet_4250_PCL6.print_unwriteable_margin_top: 0
Graphics
Adapter Description: AMD Radeon HD 6530D
Vendor ID: 0x1002
Device ID: 0x964a
Adapter RAM: 512
Adapter Drivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Driver Version: 8.911.0.0
Driver Date: 10-25-2011
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.17292)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 1/1 Direct3D 11
AzureCanvasBackend: direct2d 1.1
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS Util
3.19.2
3.19.2
NSS SSL
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS S/MIME
3.19.2 Basic ECC
3.19.2 Basic ECC
Modified by shignite
INCOMING: account1, , (imap) mail.[edited].com:143, alwaysSTARTTLS, passwordCleartext
The port number for IMAP doesn't look right. Check with your email provider about the correct server settings.
Modified by christ1
I just got off a long call with my e-mail provider, and we verified that the server settings were correct. He was able to set it up with all the same information that I pulled from the web client while having Thunderbird automatically select the port, and it worked for him. Mirroring his settings (which ended up being mine), I am still not able to see any of the messages sent to me today, nor copy messages to sent or drafts.
He told me to come back here and ask, because the account settings are properly set up.
Modified by shignite
You say you are the only one in the office having this problem. Do your co - workers/colleagues use Thunderbird too?
Do you know what version of Thunderbird your email support guy was using?
Modified by Zenos
Edit: I reverted to co-worker version 31.7.0, and it seems to work. No reason why the current version doesn't (38.1.0) when it was just working last week and the week before when it was released. My e-mail support was using 38.1.0. I will have to see if different versions make a difference. False alarm on 38.1.0 working, as I still have the problem of not being able to receive new messages, copy to sent, or copy to drafts. I was able to get today's e-mails upon reinstalling, but I believe that is because I installed the working version of 31.7.0 first.
Seems to be a problem with this version.
Update #2: Version 38.0b6 (the one just before the current) seems to work just fine. Has there been a stealth update since the initial release of 38.1.0? I guess keeping it on this version and turning off auto-update will have to do.
Modified by shignite
Look in Tools menu > error console for errors referring to Diffie-Hellman. If they exist contact your mail provider about when they will be fixing CVE-2015-4000 so you can get your mail.