Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why has my Password Box icon been removed from the toolbar and how do I put it back?

  • 4 replies
  • 3 have this problem
  • 1 view
  • Last reply by P_r3w3m3

P_r3w3m3
P_r3w3m3
more options

I've been using Password Box to manage my passwords. When I first installed it, an icon was installed on the toolbar. After a recent Firefox update, it has disappeared. I've downloaded the application for Firefox but have no idea how to get it to work. It is enabled and "on." Can't believe you hijacked my passwords.

I've been using Password Box to manage my passwords. When I first installed it, an icon was installed on the toolbar. After a recent Firefox update, it has disappeared. I've downloaded the application for Firefox but have no idea how to get it to work. It is enabled and "on." Can't believe you hijacked my passwords.

Chosen solution

Hi P_r3w3m3, PasswordBox unfortunately was not updated to work with Firefox 40 (its last update was in May). The extension used the old "widget" module to add its button to the tool bar and that module no longer exists in Firefox.

According to a user in another thread, McAfee said they are aware and working on an update, but no time frame was given.

If your online life cannot proceed without PasswordBox, you probably need to do one of the following for the time being:

(1) Use a different browser for sites where you need PasswordBox to log you in;

(2) Switch from using regular Firefox to using the Extended Support Release version of Firefox, which is designed for corporations but runs on all versions of Windows 8.1 (about ESR: http://www.mozilla.org/firefox/organizations/); or

(3) Downgrade to Firefox 39.0.3, bearing in mind the security issues (Install an older version of Firefox).

Read this answer in context 👍 1

All Replies (4)

Andrew
Andrew
  • Moderator
more options

Right click on the toolbar and see make sure the toolbar you want is check marked. Some functionality is removed by the developers of the add-on, you may also want to check with them to see if this has occurred.

P_r3w3m3
P_r3w3m3 Question owner
more options

Passwordbox was there; now it's gone. The only thing that happened was an update to Firefox. Why? I have downloaded the version specifically designed for Firefox. I have the toolbar I need and haven't changed toolbar settings in years. I tired again today to enable the add-on or get it to work with Firefox, but have had no luck. I successfully downloaded it for Chrome and will use that browser until this can be figured out. If I can't access my passwords, there is no point in using Firefox.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Chosen Solution

Hi P_r3w3m3, PasswordBox unfortunately was not updated to work with Firefox 40 (its last update was in May). The extension used the old "widget" module to add its button to the tool bar and that module no longer exists in Firefox.

According to a user in another thread, McAfee said they are aware and working on an update, but no time frame was given.

If your online life cannot proceed without PasswordBox, you probably need to do one of the following for the time being:

(1) Use a different browser for sites where you need PasswordBox to log you in;

(2) Switch from using regular Firefox to using the Extended Support Release version of Firefox, which is designed for corporations but runs on all versions of Windows 8.1 (about ESR: http://www.mozilla.org/firefox/organizations/); or

(3) Downgrade to Firefox 39.0.3, bearing in mind the security issues (Install an older version of Firefox).

P_r3w3m3
P_r3w3m3 Question owner
more options

Thanks for the info. That makes sense.