FF 40.0.2 "locked up" with only 3 tabs open. It had stopped "locking up" with FF 40.0. What to do?
I updated FF 40.0 to FF 40.0.2 yesterday. I had stopped experiencing the "lock up" issue when I updated to FF40.0. Now, it seems to be back, and with only 3 tabs open. Did something get disrupted in the latest revision?
All Replies (7)
What have you tried in the past to fix this?
Make sure everything on your system is up-to-date.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
I did as you suggested and my Dell Inspiron Win 7 locked up with 4 to 6 tabs open and using the mouse to select other links. My machine stopped doing this when I updated to FF 40.0, but is back with FF 40.0.2.
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Application Basics
Name: Firefox Version: 40.0.2 Build ID: 20150812163655 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
All Crash Reports
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Name: Norton Toolbar Version: 2015.5.2.22 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Graphics
Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x2a42 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.17292) Driver Date: 11-6-2009 Driver Version: 8.15.10.1994 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 02aa1028 Supports Hardware H264 Decoding: true Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: OpenSharedResource failed for format 65
Important Modified Preferences
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Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: true Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2
Experimental Features
- 1 Download Firefox Full Installer For All languages And Systemsv39 {web link}
- 2 Uninstall Firefox from your computer {web link}
DO NOT remove your profiles. - 3 After, reboot the computer. Then run the full installer.
I just completed that which you recommended. On first test, opening multiple tabs (12+) and clicking other links, it seems to be working correctly. I hope it continues. Any idea why thaqt worked as opposed to the update from FF 40.0 to FF 40.0.2 during the week?
Thank you for your help,
Major Howland
It could be a Firefox file was corrupt, and the full install replaced that file.