Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

buttons to change password exceptions not working

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by trocom

Lilyrat
Lilyrat
more options

I need to remove a password from a site. The button to change password exceptions does not work for me. No of the buttons will in the security section will let me click on them. I have reloaded the page and nothing. They stay gray.

I need to remove a password from a site. The button to change password exceptions does not work for me. No of the buttons will in the security section will let me click on them. I have reloaded the page and nothing. They stay gray.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I'm not sure why those buttons are not working for you. Sometimes add-ons can affect the new "in tab" Options page.

If you want to remove a login for a particular site, usually you would use the Saved Passwords button rather than the Exceptions button. But it sounds as though neither of those are working.

Do you want to try a different page, the Permissions Manager? Type or paste about:permissions in the address bar and press Enter to load it. In the left column, a list of sites should start loading. This takes a while, since the page pulls any site for which you have cookies, preferences, or passwords.

You can type part of the name of the site you want to edit in the search box at the top of that left column, then click the site in the list. On the right side, you should find a "Manage Passwords" button to clear any existing passwords, and a control to block Firefox from saving passwords for the site if you don't want to be asked again.

Does that page still work?

trocom
trocom
more options

The Password recovery page does not work. I have no way to access my primary email account. Is there an alternate method to recover a password or create a new password?