Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Installed paid version of Avast and Firefox says it can't be verified.

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by Paul

mjgittleman
mjgittleman
more options

My computer is now terribly slow. I can't open some sites or they take forever to load, especially Facebook and my gmail. I am getting "Firefox not responding" a lot too. Thank you for any assistance you can provide.

My computer is now terribly slow. I can't open some sites or they take forever to load, especially Facebook and my gmail. I am getting "Firefox not responding" a lot too. Thank you for any assistance you can provide.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

This may not be a strictly Firefox issue, but I will see if I can help.

I recommend using the tools installed in Windows to defragment the drive and clear up any temporary files. Especially if you have recently upgraded to Windows 10, there may be an awful lot of "litter" lying around that could be tidied up.

After that, you may find that there are features of the Avast package that could be regarded as "bloat". I should be careful here as I do not want to advise you to turn off important features, but essentially it could be the case that the very software that is protecting you is slowing down your PC slightly.

I hope this helps, but if not, please come back here and we can look into a different solution for you.