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Upgraded to 38.2.0. Lost master password selection in Security. Keys and certifcates not available. key3 and cert8 unchanged.

  • 4 replies
  • 2 have this problem
  • 3 views
  • Last reply by Wayne Mery

Joaquin
Joaquin
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OS X 10.10.

I have used Thunderbird for ten years with a master password and e-mail certificates (XP five years; then OS X five years). Almost all my e-mail messages are encrypted. This is required by my work: I can not send messages unless encrypted.

Using 31.7.0 since release.

Accepted upgrade to 38.2.0. Not asked for master password. >Security>Use a master password unchecked Can't sign message; "... application failed to find the signing certificate..." >Tools>Account Settings>account>Security Digital Signing configuration unchanged: configured as before upgrade. Can't encrypt message; "... application failed to find the encryption certificate..." >Tools>Account Settings>account>Security Encryption configuration unchanged: configured as before upgrade. Can't connect to mail server; "... Could not get password ..." >CertificateManager>Your Certificates and >People display empty. key3.db and cert8.db files appear to be unchanged: Date Modified is date and time of last use of 31.7.0; same size as in profile saved before upgrade. (Have not done binary comparison.)

So: after upgrade, can't send or receive mail. Can't work.

Cordially, Joaquin

OS X 10.10. I have used Thunderbird for ten years with a master password and e-mail certificates (XP five years; then OS X five years). Almost all my e-mail messages are encrypted. This is required by my work: I can not send messages unless encrypted. Using 31.7.0 since release. Accepted upgrade to 38.2.0. Not asked for master password. >Security>Use a master password unchecked Can't sign message; "... application failed to find the signing certificate..." >Tools>Account Settings>account>Security Digital Signing configuration unchanged: configured as before upgrade. Can't encrypt message; "... application failed to find the encryption certificate..." >Tools>Account Settings>account>Security Encryption configuration unchanged: configured as before upgrade. Can't connect to mail server; "... Could not get password ..." >CertificateManager>Your Certificates and >People display empty. key3.db and cert8.db files appear to be unchanged: Date Modified is date and time of last use of 31.7.0; same size as in profile saved before upgrade. (Have not done binary comparison.) So: after upgrade, can't send or receive mail. Can't work. Cordially, Joaquin

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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This sounds odd and I don't know what happened either. This is what I'd try: - create a new profile - set up the email account again - import cert and private key to the new profile - see if things are working

If so, you can carry over mail, address book, whatever to the new profile.

Wayne Mery
Wayne Mery
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Joaquin,

Have you seen this problem again since September? Or was it only that one time?

crummyUserInterface
crummyUserInterface
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I apologize. I thought I had posted here a message to report what happened when I tried as advised by christ1.

The same thing happened. I have restored the working 31.7.0 and turned off updated.

(Same thing: forgive the run-on text in my first report. I tried to put each step on a new line, but did not put a blank line between each. Here I try to see if hyphens do the trick. - line -another.)

Notice that I was trying to make a jump from v. 31.x to 38.x.

Wayne Mery
Wayne Mery
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Ah!

Let's close this topic and do everything in https://support.mozilla.org/en-US/questions/1100967

Can you file the bug report, if one does not already exist?