Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Freezes after deleting 2-3 emails

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by christ1

BryZee
BryZee
more options

I have recently updated my desktop to Windows 10. Every few emails, Thunderbird freezes and no longer works. I can't delete any; I can click on other emails and they will be highlighted, but not show the contents in the lower pane. I finally have to close and reopen and it works for a few emails, then freezes again. I have tried opening without add-ons (safe mode), but the program continues to freeze. Is there a problem with Win 10?

I have recently updated my desktop to Windows 10. Every few emails, Thunderbird freezes and no longer works. I can't delete any; I can click on other emails and they will be highlighted, but not show the contents in the lower pane. I finally have to close and reopen and it works for a few emails, then freezes again. I have tried opening without add-ons (safe mode), but the program continues to freeze. Is there a problem with Win 10?

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

BryZee
BryZee Question owner
more options

I use Avast free anti-virus. Have had no problem like this for years with T-bird and Avast. Seems to be happening after migrating to Win 10.

christ1
christ1
  • Top 25 Contributor
more options

Try to start *Windows* in safe mode with networking enabled.

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?