Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird suddenly started sending blank emails!

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by BobbyM

BobbyM
BobbyM
more options

Out of no where the computer I'm using at work (older Windows XP Dell), started sending emails blank.

It seems to only happen with new emails created. Replies are showing up at the recipient fine.

When I try to send a new email. I type in the email text. I go to send.. it gives me this message... "There was a problem including the file file:///C:/DOCUME~1/ADMIN/LOCALS~1/Temp/nsemail.html in the message. Would you like to continue sending the message without this file?"

If I continue sending the message, the recipient gets a blank email with just a subject.

There is no file showing attached. I'm definitely not attaching anything manually at lest. It is just a normal text email like I usually send, and usually works. Then, seemingly overnight, it is no longer working.

I've tried clearing cache and restarting the program/ computer. Nothing to my knowledge has changed on the computer to get this to start happening. Maybe an update I missed, that messed it up.

What now? I'm about ready to find another email program rather than trying to re-install and set it all up again.

Out of no where the computer I'm using at work (older Windows XP Dell), started sending emails blank. It seems to only happen with new emails created. Replies are showing up at the recipient fine. When I try to send a new email. I type in the email text. I go to send.. it gives me this message... "There was a problem including the file file:///C:/DOCUME~1/ADMIN/LOCALS~1/Temp/nsemail.html in the message. Would you like to continue sending the message without this file?" If I continue sending the message, the recipient gets a blank email with just a subject. There is no file showing attached. I'm definitely not attaching anything manually at lest. It is just a normal text email like I usually send, and usually works. Then, seemingly overnight, it is no longer working. I've tried clearing cache and restarting the program/ computer. Nothing to my knowledge has changed on the computer to get this to start happening. Maybe an update I missed, that messed it up. What now? I'm about ready to find another email program rather than trying to re-install and set it all up again.

Modified by BobbyM

Chosen solution

Could you try running Thunderbird in safe mode?

I think this is related to security software. See this : http://forums.mozillazine.org/viewtopic.php?f=39&t=2947787

Running Thunderbird in its safe mode would temporarily disable add-ons. Running Windows in safe mode with networking enabled would disable your anti virus but allow Thunderbird to run and connect.

https://support.mozilla.org/en-US/kb/safe-mode-thunderbird http://windows.microsoft.com/en-gb/windows/start-computer-safe-mode

Read this answer in context 👍 0

All Replies (2)

Zenos
Zenos
more options

Chosen Solution

Could you try running Thunderbird in safe mode?

I think this is related to security software. See this : http://forums.mozillazine.org/viewtopic.php?f=39&t=2947787

Running Thunderbird in its safe mode would temporarily disable add-ons. Running Windows in safe mode with networking enabled would disable your anti virus but allow Thunderbird to run and connect.

https://support.mozilla.org/en-US/kb/safe-mode-thunderbird http://windows.microsoft.com/en-gb/windows/start-computer-safe-mode

BobbyM
BobbyM Question owner
more options

It was the security software suddenly starting to block the temp file the program uses. It could have been from updates changing things.

Placing an exclusion rule on the file [*nsemail.html] seems to have fixed it.

If there is a path of communication to do so, such a key file should be communicated by Mozilla developers to security developers to avoid such a problem.

Modified by BobbyM