Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

as soon as i open firefox it starts opening screen after screen after screen of ads so i finally closed and uninstalled

  • 8 replies
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

more options

the sentence above says it all. window or tab after tab of ads. finally shut down after 10. uninstalled once but like firefox so tried again after an interval of six months. running windows 8 on 'wisebook'.

the sentence above says it all. window or tab after tab of ads. finally shut down after 10. uninstalled once but like firefox so tried again after an interval of six months. running windows 8 on 'wisebook'.

Chosen solution

Have you run the mal-ware scans above? What is your home page? Check and make sure. It may have changed.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Read this answer in context 👍 1

All Replies (8)

more options

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

After you have doon the above,

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}

more options

now i get all the windows ... saying malware was blocked so i still do not get a clean simple Firefox window with all my tabs. thanks for trying! back to Chrome even though i hate tabs on top because there's no similar prob. it happens ONLY with Firefox.

more options

Chosen Solution

Have you run the mal-ware scans above? What is your home page? Check and make sure. It may have changed.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

more options

Thanks so much! I ran everything yesterday but it wasnt the solution. however the safe mode did the trick!

more options

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

more options

That was one of the confusions for me because I had no add-ons other than the "tabs below" which I have used all the time with no problem. It was a new computer (Windows tablet?) and I had installed nothing myself - but since it only had IE I installed Firefox and immediately got this problem. It is made in Taiwan - there must have been something in what they installed. I got a new computer a month ago, installed Firefox and had no problem at all.

But - all those scans (which found tons of malware) plus the safe mode worked and I can now use my beloved Firefox with tabs on bottom!

Thank you so much for your help.

more options

Glad to help. Safe Surfing.