Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Pocket is unable to connect to my Firefox Account, giving only "unexpected error" as the message.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by rfkelly

veloguard
veloguard
more options

I've already got a Firefox account for sync, which I'm able to log into and manage without problems. Now that Tab Groups are being phased out, I'm trying to learn to use Pocket. When I attempt to use "Sign in with Firefox", I get a message on the login page: "Unexpected Error" after filling in my password and attempting to log in. I've already visited the help page and made sure my privacy and cookie settings are as recommended, so I'm at a loss for what to do.

I've already got a Firefox account for sync, which I'm able to log into and manage without problems. Now that Tab Groups are being phased out, I'm trying to learn to use Pocket. When I attempt to use "Sign in with Firefox", I get a message on the login page: "Unexpected Error" after filling in my password and attempting to log in. I've already visited the help page and made sure my privacy and cookie settings are as recommended, so I'm at a loss for what to do.

All Replies (2)

rfkelly
rfkelly
more options

Hi veloguard, it's possible that this could be caused by a transient network error, and trying again may succeed.

If not, we'll need your help to debug by looking for errors in the Web Console. If you haven't done that before, I'll see if I can find a support article with good instructions...

rfkelly
rfkelly
more options

> I'll see if I can find a support article with good instructions

The video and overview on this page is a pretty good intro: 

 https://developer.mozilla.org/en-US/docs/Tools/Web_Console

If you can open that console and let us know if there are any errors reported, that would be really helpful.